Please see the below limitations for incoming emails;
- Each mailbox has a capacity of 1GB by default.
- The mailbox size can be increased to 2GB and then extra 2GB increments (max 10GB) for an extra charge. Please speak to your account co-ordinator to purchase an upgrade.
- If your mailbox has reached its limit you will no longer receive emails and emails will start to bounce back to the sender. These cannot be recovered.
- As part of our server house keeping mailboxes which have not been checked for 100 days will be automatically deleted. (This can not be changed).
- When you have reached 90% capacity, you will receive an email stating that your mailbox is near is maximum size limit. When receiving this email YOU will have to delete emails from our server by the webmail interface. (Please take special attention to your deleted and sent items, any unwanted emails please delete) Also please remember to empty your trash folder after deleting messages to free up the space - any messages deleted from trash cannot be retrieved.
The mail solution that we offer is a basic mail service, as your business expands we recommend using a specialist 3rd party email provider such as office 365.